Policy Owner: Data Protection Lead
Organisation: The Learning Corner Ltd (trading as Ask A Teacher)
Effective Date: 1 August 2026
Review Date: 1 August 2027

Ask A Teacher is committed to protecting the privacy, confidentiality and security of the personal information entrusted to us.

We process all personal data fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection legislation.

This policy explains how we collect, use, store and protect personal information across all of our services.

Data Controller

The Learning Corner Ltd
Trading as Ask A Teacher

For any questions regarding this policy or the way your personal information is handled, please contact:

Aisha Khan
Data Protection Lead

📧 office@askateacher.co.uk

We are committed to ensuring that all personal information is:

• Processed lawfully, fairly and transparently.
• Collected only for legitimate purposes.
• Limited to the information necessary for those purposes.
• Accurate and kept up to date.
• Stored securely.
• Retained only for as long as necessary.
• Protected against unauthorised access, disclosure, alteration or loss.

Everyone working with Ask A Teacher is expected to handle personal information responsibly and confidentially.

Depending on the services provided, we may collect:

• Name
• Postal address
• Email address
• Telephone number
• Date of birth
• Education provider or employer details
• Course or apprenticeship information
• Appointment and support records
• Payment and invoicing information
• Website usage information
• Communication preferences
• 
  

Where appropriate, we may also process special category information relating to disability, health conditions, neurodivergence or wellbeing where this is necessary to provide appropriate support and where a lawful basis exists.

We process personal information to:

• Deliver our educational support services.
• Arrange and manage appointments.
• Match students and clients with suitable practitioners.
• Communicate with students, employers and education providers.
• Maintain accurate records.
• Meet legal and contractual obligations.
• Process payments and invoices.
• Improve the quality of our services.
• Respond to enquiries, feedback and complaints.

We will never sell your personal information to third parties.

Depending on the circumstances, we rely on one or more of the following lawful bases:

• Performance of a contract.
• Legitimate interests.
• Legal obligation.
• Consent.

Where special category data is processed, we ensure an appropriate additional condition under UK GDPR is satisfied.

We only share personal information where necessary and appropriate.

This may include:

• Universities and colleges.
• Training providers.
• Employers (where appropriate).
• Funding organisations.
• Specialist practitioners.
• Professional advisers.
• Secure software and IT providers.

All third parties are expected to maintain appropriate standards of confidentiality and data security.

We use appropriate technical and organisational measures to protect personal information.

These measures include:

• Secure password-protected systems.
• Restricted staff access.
• Encrypted devices where appropriate.
• Secure storage of electronic records.
• Confidential disposal of personal information.
• Regular review of security procedures.
• 
  

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal, contractual or regulatory requirements.

When information is no longer required, it will be securely deleted, destroyed or anonymised.

Under UK GDPR, individuals have the right to:

• Be informed.
• Access their personal information.
• Request correction of inaccurate information.
• Request erasure where appropriate.
• Restrict processing.
• Object to processing.
• Request data portability where applicable.
• Withdraw consent where consent is the lawful basis for processing.

Requests should be directed to our Data Protection Lead.

Our website uses cookies to improve functionality, enhance user experience and understand website performance.

Further information can be found in our Cookie Policy.

Any suspected data breach will be investigated promptly.

Where required by law, we will notify the Information Commissioner's Office (ICO) and affected individuals within the required timescales.

If you have any concerns regarding how your personal information has been handled, please contact us in the first instance.

Data Protection Lead

Aisha Khan
📧 office@askateacher.co.uk

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: https://ico.org.uk

This policy will be reviewed annually or sooner if required by changes in legislation, regulatory guidance or organisational practice.

Version: 1.0
Approved by: Director, The Learning Corner Ltd (trading as Ask A Teacher)
Next Review: August 2027